Knowledge Base

 Frequently Asked Questions

Do you offer annual maintenance packages ?2021-10-14T09:06:58+04:00

Yes , we do , please refer to our services page 

How Fast you can you respond to emergency maintenance ?2021-10-14T09:22:47+04:00

we can be as fast as within maximum 2 hours if you are located in Dubai , Mudon , Arabian ranches, DIP green community , Remraam, Motor City, Sports City , Damac Hills , Mira oasis , Al Waha, Serena areas.

Will I get the supervisor call me once the work is completed ?2021-10-14T09:24:42+04:00

Yes, the manager or the supervisor will call or contact you by whatsapp to check if the work has been completed to your satisfaction and all what you requested has been done successfully

Can I buy the parts and call you to install it ?2021-10-14T09:27:40+04:00

Yes, you can but we recommend that we buy the maintenance parts as sometimes the parts purchased by customers are not exactly matching or different brands that can’t fit , also we are buying parts from suppliers at reduced rates which can help reduce your total maintenance bill.

Can I get tax invoice upon work completion?2021-10-14T09:31:20+04:00

Yes, we will generate the Invoice after the job is completed and will send it to your email or whatsapp if you prefer

Can I get a quotation for the maintenance work to be done ?2021-10-14T09:32:29+04:00

Yes , we can generate electronic quotations upon your request.

Do you make promotions on maintenance work?2021-10-14T09:34:28+04:00

Yes , we do , please follow us on our Facebook page or Instagram page to check regularly for maintenance offers.

Do you install and repair water solar heater tanks ?2021-10-14T09:41:27+04:00

Yes, we have a team to supply, install and repair  water solar heater tanks

Can you fix the water pressure issues and pump problems ?2021-10-14T09:42:57+04:00

Yes we can , we have specialized team for pumps , pipes, valves , we can supply , repair and install.

Is There A Fee For Your Emergency Callout Service?2021-10-11T11:09:55+04:00

Yes, there will be extra fee for emergency situations and will be evaluated based on the actual requirements.

Which Areas Do You Cover?2021-10-11T11:10:00+04:00

We cover mostly the areas in Dubai near Mudon , remraam , Arabian ranches, Damac hills, JVC, Nashama, Mira Oasis, Serena, Al Waha , however we can attend jobs in any location in Dubai if required.

How Much Do Your Care Plans Cost?2021-10-11T11:10:04+04:00

Please refer to Our Services page in the website.

Do You charge per hour or per work?2021-10-11T11:10:22+04:00

We normally charge handyman service per hour with minimum charge of 100 AED, however if the customer requests different charge per work we can accommodate based on the job

Can You Complete Large Scale Commercial Installations?2021-10-11T11:11:01+04:00

Yes.

Do You Remove Old Scrap Pipes?2021-10-11T11:11:53+04:00

No, for scrap you need to contact scrap removal companies.

How the service will be provided by your team?2021-10-11T11:13:19+04:00
  1. First contact will be managed by the engineer of Harmony M&C or the operations manager , he/she will understand the problem and collect data for a suitable solution.
  2. Then will contact you for the time suitable for you to conduct inspection visit (if required)
  3. Price will be provided based on the collected data and inspection visit.
  4. if price is agreed, the visit will be scheduled with the suitable timing for you.
  5. The technician will visit your house and should have all the tools and materials to conduct the job, the technician will leave his shoes outside the door and should conduct the work as quite as possible.
  6. After completion the work , the technician should reasonably clean the work area and ask you for checking
  7. If you are satisfied , the payment shall be made on the spot.
Do You Provide Clean-Up After New Installations?2021-10-11T11:13:34+04:00

Yes.

Can You Arrange For Any Construction Work If Required?2021-10-11T11:14:00+04:00

Yes we can arrange, we are dealing with multiple subcontractors who can do various types of works under Harmony M&C direct supervision.

Do You Offer A Discount for Mudon residents?2021-10-11T11:14:24+04:00

Yes, we normally offer generous discounts for Mudon residents.

What are the payment options?2021-10-11T11:14:36+04:00

We can accept currently payment by cash or bank transfer, and working on another payment gateways to be able to pay by Debit/Credit cards.

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Our team will be in touch as soon as possible to discuss your needs.

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Call Us Today

We are here for all of your repair and services needs!

Call Us Today

We are here for all of your repair and services needs!

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